Last updated: July 26, 2026
This Refund Policy explains cancellation, credits, and refunds for fees paid directly to Caldik. Purchases made from a Caldik-powered storefront are separate transactions between the merchant and customer.
1. Scope#
This Policy applies only to Caldik subscription fees, metered usage, overages, and other amounts charged directly by Caldik under the Terms of Service and Pricing Policy. It does not apply to products, services, subscriptions, or other purchases sold by merchants through their storefronts.
2. Mandatory rights#
Nothing in this Policy excludes, restricts, or modifies a right or remedy that cannot lawfully be excluded under the law applicable to a Caldik charge.
3. Subscription cancellation#
You may cancel a subscription through the available account controls. Unless the checkout, an order form, or applicable law says otherwise, cancellation stops renewal at the end of the current paid billing period. You retain access to paid features until then, subject to the Terms of Service.
Cancelling does not automatically refund the current billing period, committed charges, or usage already incurred. You should export data and adjust resource usage before the subscription ends.
For annual and other prepaid subscriptions, the unused portion is not automatically refundable after a voluntary cancellation unless the purchase terms expressly provide otherwise or applicable law requires a refund. If Caldik terminates a prepaid subscription without cause, we will ordinarily provide a pro-rated refund for the unused prepaid period.
4. Change-of-mind refunds#
Except where required by law or expressly stated at purchase, Caldik does not provide refunds or credits merely because you changed your mind, did not use the Services, forgot to cancel, no longer need a plan, or failed to use included allowances.
5. Service failures and billing errors#
Contact us promptly if you believe you were charged incorrectly or the paid Services materially failed. We will investigate relevant account, billing, status, and technical records.
Depending on the circumstances and applicable law, a remedy may include correction of the charge, restoration or re-supply of the affected service, a service credit, a pro-rated refund for the materially affected period, cancellation, or another legally required remedy.
Short, intermittent, scheduled, announced, or emergency maintenance events do not automatically qualify for a refund. We consider the duration, affected feature, severity, account impact, reasonable workarounds, and whether the failure was caused by Caldik, the merchant, a third party, or circumstances beyond reasonable control.
6. Plan changes#
Upgrades may take effect immediately and may be charged on a pro-rated or otherwise disclosed basis. Downgrades normally take effect at the next renewal unless shown otherwise. Any credit, charge, changed allowance, or loss of a feature will be displayed before confirmation where the account interface supports it.
7. Metered usage and overages#
Valid usage-based charges and overages are generally non-refundable once incurred. If metering was materially incorrect because of a Caldik error, we will correct the affected usage and resulting charge. Activity caused through compromised credentials may remain your responsibility if you did not use reasonable security or promptly report the compromise, subject to applicable law.
8. Trials, promotions, and credits#
Trials, coupons, promotional prices, and account credits are governed by the terms shown when offered. Unless stated otherwise, credits have no cash value, are non-transferable, cannot be withdrawn, and expire when the account closes. Ending a trial before its stated end prevents conversion to a paid plan where the trial interface provides that option.
9. How refunds are paid#
Approved refunds are normally returned to the original payment method and currency. Processing time depends on the payment provider and financial institution. We may request proof of purchase, account ownership, or information reasonably needed to assess the request.
If the original payment method cannot receive a refund, we may use another lawful method after verifying the recipient. Currency conversion differences, blockchain network fees, bank fees, and processor charges outside Caldik’s control may not be recoverable unless law requires otherwise.
10. Storefront purchases#
Each merchant is solely responsible for creating, publishing, and administering its own refund, return, cancellation, and dispute policy for its storefront. The merchant is also solely responsible for product quality, descriptions, delivery, fulfilment, customer support, refunds, returns, cancellations, and remedies relating to its sales.
Caldik is not the seller, merchant of record, contracting party, or refund decision-maker for a storefront purchase. Caldik does not set, approve, administer, or enforce a merchant’s refund policy and does not accept responsibility for a merchant’s refund decision or customer obligation. Providing storefront software, checkout interfaces, hosting, transaction records, or payment integrations does not make Caldik a party to the transaction.
Customers seeking a refund, return, cancellation, replacement, or other remedy for a storefront purchase must contact the merchant using the contact information and policy published on that storefront. Caldik support does not process or decide storefront refund requests.
11. Chargebacks and disputes#
Merchants remain responsible for chargebacks, reversals, dispute fees, evidence, and negative balances arising from their storefront sales, subject to their payment agreement. Caldik is not responsible for representing either party in a merchant-customer payment dispute.
12. Requesting a Caldik refund#
Submit requests through the support option in your Caldik account or support@caldik.com. Include the account email, invoice or transaction reference, charge date, amount, and reason. Requests should be made as soon as reasonably possible after the issue is discovered.
13. Changes to this Policy#
We may update this Policy prospectively. The version applicable when a charge was incurred will normally govern that charge unless law requires otherwise.