Last updated: July 26, 2026
These Terms of Service govern access to and use of Caldik’s websites, dashboard, APIs, SDKs, hosted storefronts, builder, deployment infrastructure, checkout tools, and related services.
1. Parties and acceptance#
These Terms form a binding agreement between you and Caldik, ABN 84916006495 (“Caldik”, “we”, “us”, or “our”). By creating an account, accessing the Services, clicking to accept these Terms, or using any part of the Services, you agree to these Terms and the policies incorporated into them.
If you use the Services for a company, organisation, or other entity, you represent that you have authority to bind that entity. “You” includes that entity. If you do not agree, do not use the Services.
2. Eligibility and accounts#
You must be at least 18 years old, or the age of legal majority where you live, and legally capable of entering this agreement. You must provide accurate account information, keep it current, protect credentials and recovery material, and promptly notify us of suspected unauthorised access.
You are responsible for activity under your account and for users you invite. Team permissions do not transfer responsibility away from the account owner. We may require identity, business, security, or authority checks where reasonably necessary.
3. The Services#
Caldik provides tools that allow merchants to create, host, operate, and integrate online storefronts. Features may include products, subscriptions, orders, customers, digital delivery, websites, APIs, webhooks, applications, extensions, source storage, builds, deployment history, analytics, and embedded checkout interfaces.
Features, integrations, limits, and availability may differ by plan, region, account, or technical environment. Beta, preview, experimental, or early-access features may be changed or withdrawn and may be less reliable than generally available features.
Caldik may provide templates, examples, generated configuration, documentation, or recommendations. These materials are supplied for convenience and must be reviewed by the merchant before production use. The merchant remains responsible for its storefront, code, disclosures, product suitability, tax settings, and business decisions.
Artificial intelligence features#
Caldik may provide AI-assisted features, including Ask AI in the dashboard, AI-assisted website building, content or code generation, recommendations, search, support, and automated policy or acceptable-use review. AI features may process prompts, storefront content, account context, configuration, usage signals, and relevant records to produce a response or risk indication.
AI output may be incomplete, inaccurate, outdated, or unsuitable. You must review output before relying on it, publishing it, executing generated code, or using it to make a material business, legal, financial, or customer decision. You remain responsible for content, code, instructions, actions, and decisions produced or assisted by AI features.
Caldik may limit prompts, outputs, models, or access to protect security, privacy, intellectual property, platform integrity, and lawful use. Additional feature notices may explain the model, provider, retention, regional processing, and controls that apply to a particular AI feature.
4. Merchants and customers#
A merchant operating a Caldik storefront is the seller of record for products and services offered through that storefront unless Caldik expressly states otherwise. Caldik is not a party to the contract between a merchant and its customer merely because Caldik supplies hosting, software, checkout, payment connectivity, or other infrastructure.
Merchants are responsible for product descriptions, pricing, taxes, licences, consumer disclosures, delivery, support, refunds, disputes, chargebacks, and compliance with laws applying to their business and customers. Merchants must publish accurate contact information, a customer-facing privacy notice, and refund or cancellation terms suitable for what they sell.
Customers should contact the relevant merchant first about a storefront purchase. Caldik may assist with technical records or platform enforcement but does not assume the merchant’s contractual obligations.
A merchant must clearly identify itself to customers and must not imply that Caldik manufactures, endorses, guarantees, or is the seller of its products. A merchant must maintain working support and legal contact channels, respond to legitimate customer issues within a reasonable period, and keep order, tax, licence, consent, and fulfilment records required by law.
5. Plans, fees, and payment#
Plan prices, billing periods, included allowances, overage rates, and taxes are shown before purchase and are further described in the Pricing Policy. Fees are charged in the displayed currency through an approved payment provider.
Subscriptions renew automatically for the same billing period until cancelled unless the checkout states otherwise. You authorise recurring charges, applicable taxes, and metered usage charges. You must maintain a valid payment method. If payment fails, we may retry, restrict paid features, suspend deployments or access, or terminate the affected subscription after reasonable notice where practicable.
Plan changes, credits, refunds, and cancellation consequences are governed by the Refund Policy and the terms shown when the change is confirmed. Nothing in these Terms excludes rights that cannot lawfully be excluded.
Prices are exclusive of taxes unless stated otherwise. You are responsible for taxes, duties, levies, withholding, and government charges arising from your subscription or business, except taxes based on Caldik’s net income. If a valid tax exemption applies, you must provide acceptable evidence before the relevant charge where practicable.
You must review invoices and usage information promptly. Billing questions should be submitted within 60 days after the relevant invoice, without limiting any longer period required by law. A billing dispute does not suspend payment of undisputed amounts.
6. Your content and storefront data#
You retain ownership of content, source code, files, trademarks, product information, and other material you submit to the Services (“Your Content”). You grant Caldik a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, display, modify for technical compatibility, back up, and otherwise use Your Content only as reasonably necessary to provide, secure, improve, and support the Services, comply with law, and enforce these Terms.
You represent that you have all rights and permissions required for Your Content and its use through the Services. You must not submit content that violates law, third-party rights, the Acceptable Use Policy, or the Prohibited Businesses Policy.
You are responsible for maintaining independent copies of important source code, customer records, digital products, and business data. Retention and backup features are operational aids, not a substitute for your own backup and version-control practices.
Caldik may generate cached, transformed, resized, compiled, or derived technical copies of Your Content to operate storefronts, builds, previews, content delivery, search, security scanning, and recovery. These technical copies remain subject to the ownership and licence terms above.
If Your Content is removed or your account ends, copies may remain temporarily in backups, logs, caches, dispute records, or immutable transaction systems until their ordinary deletion cycle or legal retention period expires.
7. Customer data and privacy roles#
For personal information that a merchant collects from its customers through a storefront, the merchant generally determines why and how that information is used. The merchant is responsible for lawful collection, notices, consent where required, customer requests, and instructions given to Caldik.
Caldik processes storefront customer data to provide and secure the Services, operate requested features, prevent abuse, comply with law, and as otherwise described in the Privacy Policy and applicable Data Processing Agreement. Each party remains responsible for its own legal obligations.
If applicable privacy law treats the merchant as a controller or business and Caldik as its processor or service provider, Caldik will process covered storefront data on the merchant’s documented instructions, including instructions expressed through configuration and normal use of the Services, except where law requires otherwise.
8. Payments and third-party services#
Payment features may be provided by Caldik, Storrik, acquiring partners, payment processors, wallet networks, banks, or other third parties. Their terms, eligibility rules, verification requirements, availability, settlement timing, reserves, and prohibited-use rules may also apply.
Storrik Crypto and wallet-to-wallet payments#
Caldik crypto payment interfaces are powered by Storrik Crypto and operate on a non-custodial, wallet-to-wallet basis. The merchant provides an extended public key (xpub), public key, or destination wallet address for supported networks. Customer funds are sent directly to an address derived from or specified by that merchant-controlled destination.
Caldik and Storrik provide software, transaction detection, checkout presentation, order matching, status information, and related infrastructure. They do not receive the merchant’s private key or recovery phrase, do not hold customer or merchant crypto funds, and cannot sign transactions, withdraw funds, reverse blockchain transfers, or access the merchant’s wallet.
A Storrik account link is not required to use the supported Storrik Crypto flow. The feature may be configured from Caldik using the required public wallet information without a Storrik account. If a merchant separately uses the Storrik dashboard, the merchant provides and manages its business and wallet information there.
Caldik and Storrik do not require platform identity verification for the standard non-custodial wallet-to-wallet crypto flow. This does not prevent information or verification from being requested where required by law, sanctions obligations, a supported network, security, fraud prevention, or a separately enabled regulated service.
Public blockchain transactions are not controlled by Caldik or Storrik and may be visible, irreversible, delayed, reorganised, incorrectly addressed, or affected by network fees and protocol events. The merchant is solely responsible for wallet control, supported assets and networks, destination accuracy, private-key security, tax treatment, refunds, and the legality of receiving the payment.
Where a merchant separately links Caldik and Storrik accounts or enables a Storrik account-based feature, information may be exchanged between the services to establish the connection, operate payment features, prevent fraud, support users, reconcile transactions, and comply with law.
Third-party integrations, including Google, Discord, GitHub, and developer or hosting tools, are provided subject to their availability and terms. You authorise us to exchange the information needed to operate an integration you enable. We are not responsible for third-party products or changes outside our control.
An integration may read, write, alter, or delete data within the permissions you approve. You are responsible for reviewing those permissions and disconnecting integrations you no longer trust or use. Disabling an integration does not necessarily delete information already transferred to the third party.
9. APIs, keys, and developer tools#
You must protect API keys, tokens, webhook secrets, credentials, and signing material. Public keys may be exposed only for their documented client-side purpose. Secret or private credentials must not be embedded in public code or shared with unauthorised persons.
You must follow documentation, rate limits, permissions, and versioning requirements. You may not circumvent technical restrictions, misrepresent API calls, interfere with other users, or use the Services to create a competing hosted service by reselling substantial Caldik functionality unless we agree in writing.
You are responsible for calls made with your credentials, including calls made by your software, contractors, applications, and customers. You must validate webhook signatures where supported, handle retries safely, use idempotency where documented, and avoid logging secrets or unnecessary personal information.
We may retire an API version after reasonable notice. Security fixes, emergency restrictions, and changes required by law or a provider may take effect sooner. You must update integrations within the announced migration period.
10. Security#
You must use reasonable security practices appropriate to your business and data, including access control, secure credentials, timely software updates, and prompt removal of former team members. You must notify us without undue delay if you discover a vulnerability, credential exposure, data incident, or unauthorised use affecting the Services.
Do not publicly disclose an unremediated vulnerability in a way that creates avoidable risk. Good-faith security research must comply with any published vulnerability disclosure policy and must not access, alter, retain, or expose data belonging to others.
You must not rely on Caldik as your sole security control. Merchants remain responsible for secure storefront code, dependency management, domain and DNS security, endpoint security, staff access, lawful data collection, and incident response for systems they control.
11. Acceptable use and prohibited businesses#
You must comply with the Acceptable Use Policy and Prohibited Businesses Policy. We may investigate suspected violations and may remove content, disable a feature, reject or reverse a deployment, restrict payments, suspend access, or terminate accounts where reasonably necessary to protect users, third parties, Caldik, or the integrity of the Services.
12. Intellectual property#
Caldik and its licensors own the Services, software, documentation, branding, interfaces, designs, and all related intellectual property, excluding Your Content. Except for the limited right to use the Services under these Terms, no rights are transferred to you.
Feedback may be used by Caldik without restriction or payment, provided we do not identify you publicly as its source without permission. You may not copy, modify, reverse engineer, distribute, sell, lease, or create derivative works from the Services except where permitted by law, an open-source licence, or written agreement.
Copyright and intellectual property complaints#
If you believe content on a Caldik storefront infringes your rights, send support@caldik.com the affected URL, a description of the protected work or right, your contact details, a good-faith statement explaining the issue, and evidence that you are the rights holder or authorised representative. We may forward the complaint to the merchant and may remove or restrict content while it is assessed.
Merchants may respond with evidence of ownership, licence, lawful use, misidentification, or another defence. Repeated or deliberate infringement may result in termination. Caldik may decline incomplete, abusive, fraudulent, or legally invalid notices.
13. Suspension and termination#
You may stop using the Services and cancel subscriptions through the available account controls. Cancellation normally takes effect at the end of the paid billing period unless stated otherwise or required by law.
We may suspend or terminate access immediately where reasonably necessary because of unlawful activity, security risk, fraud, prohibited business activity, harm to others, repeated policy violations, non-payment, a binding legal request, or a material breach that cannot reasonably be cured. For other remediable breaches, we will ordinarily provide notice and a reasonable opportunity to cure.
On termination, your right to use the Services ends. We may retain or delete data according to the Privacy Policy, plan retention rules, legal obligations, dispute needs, and technical backup cycles. You should export required data before termination. Provisions that by nature should survive, including payment obligations, intellectual property, disclaimers, liability limits, indemnities, and dispute terms, continue to apply.
After cancellation or termination, storefronts may be unpublished, custom domains disconnected, builds stopped, APIs disabled, and stored material scheduled for deletion. Caldik is not required to maintain a free read-only account or indefinite export window. Where practical and lawful, we may offer a limited period to export data, but merchants should not rely on this.
14. Service changes and availability#
We may maintain, improve, change, replace, or discontinue features. We aim to provide a reliable service but do not promise uninterrupted or error-free operation. Scheduled maintenance, emergency work, internet failures, provider outages, malicious activity, capacity events, or circumstances beyond reasonable control may affect availability.
If a change materially reduces a core paid feature during a current prepaid term, we will take reasonable steps to provide notice and, where appropriate, a migration path, substitute feature, credit, or pro-rated remedy. This does not limit non-excludable rights.
Temporary limits may be applied during attacks, incidents, unusual load, provider failures, or urgent maintenance. Status information and estimated recovery times are informational and may change as an incident develops.
15. Disclaimers#
To the maximum extent permitted by law, the Services are provided on an “as available” basis. We do not guarantee that the Services will meet every business requirement, produce a particular commercial result, preserve every item indefinitely, or be compatible with every third-party system.
Nothing in these Terms excludes, restricts, or modifies a guarantee, warranty, right, or remedy that cannot lawfully be excluded under applicable law. Where liability for a non-excludable guarantee can lawfully be limited, our liability is limited, at our option, to supplying the affected Services again or paying the reasonable cost of having them supplied again.
16. Limitation of liability#
To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings, opportunity, or data, arising from the Services, even if the possibility was known.
To the maximum extent permitted by law, Caldik’s aggregate liability arising from the Services during any 12-month period is limited to the greater of AUD $100 or the fees you paid to Caldik for the affected Services during the 12 months before the event giving rise to liability.
These limits do not apply to liability that cannot lawfully be limited, fraud, wilful misconduct, death or personal injury caused by negligence where exclusion is prohibited, or your obligation to pay valid fees.
Each party must take reasonable steps to reduce avoidable loss. Caldik is not liable for loss caused by merchant code, merchant configuration, unsupported modifications, third-party products, public blockchain operation, compromised merchant credentials, or failure to maintain independent backups, except to the extent Caldik caused or contributed to the loss and liability cannot lawfully be excluded.
17. Indemnity#
To the extent permitted by law, you indemnify Caldik and its personnel against third-party claims, losses, liabilities, and reasonable costs arising from Your Content, your storefront products, your breach of law or these Terms, infringement of third-party rights, or misuse of the Services. This indemnity is reduced to the extent Caldik caused or contributed to the loss.
18. Notices and electronic communications#
We may provide notices through the dashboard, account email, website, or other reasonable electronic means. You are responsible for keeping contact details current. Operational, security, billing, and legal messages are service communications and may still be sent when marketing messages are disabled.
19. Changes to these Terms#
We may update these Terms to reflect legal, security, technical, or product changes. We will publish the updated version and its effective date. If a change materially reduces your rights or increases your obligations, we will provide reasonable advance notice where practicable. Continued use after the effective date constitutes acceptance, but changes do not retroactively alter a dispute that arose before they took effect.
20. Governing law and disputes#
These Terms are governed by the laws of NSW, Australia, without regard to conflict-of-law principles. The courts of NSW and applicable Commonwealth courts have non-exclusive jurisdiction. Nothing in this section prevents either party from seeking urgent injunctive relief or exercising non-excludable rights.
Before commencing formal proceedings, each party should give written notice describing the dispute and allow at least 30 days for good-faith resolution, except for urgent relief, debt recovery, or where delay would prejudice a legal right.
21. General#
If a provision is unenforceable, it is modified to the minimum extent necessary or severed, and the remainder continues. A failure to enforce a right is not a waiver. You may not assign these Terms without our written consent, except as part of a genuine sale of your business with notice to us. We may assign these Terms as part of a restructure, financing, sale, or transfer of the Services. These Terms and incorporated policies are the entire agreement for the Services unless an order form or signed agreement expressly overrides them.
The parties are independent contractors. These Terms do not create employment, agency, partnership, fiduciary duty, franchise, or joint venture. Neither party may bind the other without express authority.
Neither party is responsible for delay or failure caused by events beyond its reasonable control, excluding payment obligations. Such events may include natural disasters, widespread network or power failures, war, civil disorder, government action, labour disruption, supplier failure, and large-scale cyberattack.
22. Contact#
Questions may be sent to support@caldik.com. Legal notices may be sent to legal@caldik.com.